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DES Home > QFRS Home > FireCare > Counselling


FireCare Counsellors are appropriately trained and experienced mental health professionals who possess tertiary qualifications and are registered with nationally recognised professional associations, e.g. Australian Health Practitioner Regulation Agency, Australian Association of Social Workers; Psychotherapists and Counselling Federation of Australia.

What does Counselling involve?

FireCare Counsellors will discuss your concerns and their effect on your life and work.  They are trained to help you deal effectively with the problem by examining a range of options.   Support is provided in a caring, non-judgemental environment.

The counsellor may also refer you to further specialist assistance such as medical, psychological, drug and alcohol counselling.

Referrals to Counselling

Peer Support Officers and workplaces in each Region have a List of Fire and Emergency Services support network Counsellors registered to provide FireCare counselling.

If counselling is sought during work hours, suitable arrangements need to be made with your supervisor.

All paid staff or their immediate family are entitled to FOUR counselling sessions each year for for any work-related and/or personal problem.
Volunteers and their immediate families are entitled to FOUR counselling sessions each year for issues involving emergency services work-related difficulties only.

A counselling session is deemed to be of one hour’s duration.  


FireCare Counsellors are professionally bound by the guidelines, policies and procedures of FireCare, which are in accordance with the DCS Privacy Statement.  FireCare counselling information may only be revealed when:


There is NO cost to the client for the first FOUR counselling sessions.

Further counselling beyond FOUR sessions may be available, subject to written prior approval from the Manager, FireCareGenerally, extensions may be given when the problem is impacting upon emergency services work performance and especially when the safety of the client or others is at risk

1800 Telephone Number

FireCare provides a free 24 hour confidential crisis telephone counselling service for staff and their immediate family members. The service is pager operated. Upon calling the free 1800 telephone number you will be asked to leave your contact details so a FireCare counsellor can return your call as soon as possible. The free telephone counselling service is aimed at providing assistance to those who require immediate help or support.

Free Call: 1800 805 980

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Last updated 12 June 2012