When someone's in distress, are you the one who holds their hand?
As a QFES Fire Communications Officer, you'll offer that support on a much wider scale, as the community's first point of contact in an emergency. Your guidance in those critical first minutes of an emergency will provide individuals with support to minimise damage to people, property or environment.
Fire Communications Officers are an integral part of Queensland's emergency response, and work in the control room at QFES Communication Centres around the state. They respond to calls for information and advice in emergency situations, and coordinate the dispatch of emergency service resources and personnel.
In the course of a day, you may receive calls about
- Structural and environmental fires
- Motor vehicle entrapment
- Swift water and technical rescue
- Hazardous condition incidents
- Storms and natural disasters
In this role, the support you provide on a daily basis will make a huge impact in the lives of everyday Queenslanders.
Have you got what it takes?
Responding to emergency triple zero (000) calls, a Fire Communications Officer needs to be the ultimate multi-tasker, able to quickly coordinate multiple streams of information with the appropriate responses when lives are on the line. Managing high stress, high stakes situations, you'll need excellent communication skills and the ability to keep yourself and others calm under pressure. You'll also need to be able to type and input data at speed, and with a high degree of accuracy.
Prerequisites
- Minimum two years full time paid general work experience, or equivalent
- Successful completion of Year 10 or equivalent
- Australian/New Zealand Citizen or Australian Resident Status
The selection process
The QFES Fire Communications Officer recruitment process takes a complete approach to selecting the most suitable people from Queensland's and other diverse communities.
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Submit application through the form below
The role is continuously recruited, so applications can be submitted and updated on an ongoing basis.
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QFES reviews applications as roles become available
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Complete required assessments as directed by QFES Talent Acquisition
These include Typing Speed Assessment, Work Related Assessment and Workplace Suitability Assessment.
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Interview
If successful in the required assessments you may be invited to a formal interview with QFES
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Medical Assessment & Psychological Assessments
These are designed to evaluate whether you are medically and psychologically fit and suitable to perform the role, including meeting the mental and emotional demands. There are a number of assessments required including online, group and one-on-one assessments.
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Criminal History & Integrity Checks
QFES will undertake a check of your criminal history. Note that past offences will be considered on a case-by-case basis and may or may not affect the success of your application.
It's important to note that successful completion of the required assessment does not mean automatic progression through the different phases of the recruitment process.
If you are successful
If you are successful in your application, your role as Fire Communications Officer will only be secured on the successful completion of the required Recruit Training Course.
The Recruit Course takes place at the School of Fire and Emergency Services Training (SFEST) in Brisbane. You will be fully remunerated for this full-time program at the QFES recruit pay rate.
The course is comprised of practical and theoretical instruction, with assignments and tests to assess your competency throughout. To graduate, you must attain the required standard for each competency.
A 12 month probationary period applies upon commencement of the Recruit Course. If you are not employed on a full-time basis, your pay will revert to either part-time or casual rates following graduation and upon placement in your region and finalisation of the required training program.
Communications Officers as from 1st July 2017
| Classification | Old Base | Inc. 2.2% | Weekend Shift | Night Shift | 38 Hour Week Allowance | Total |
|---|---|---|---|---|---|---|
| Classification | FC01-1 | |||||
| Old Base | $1,732.26 | |||||
| Inc.2.2% | $1,775.57 | |||||
| Weekend Shift | $380.50 | |||||
| Night Shift | $114.52 | |||||
| 38 Hour Week Allowance | $119.50 | |||||
| Total | $2,390.10 |
Next steps
Expressions of Interest now open
