A MESSAGE FROM OUR COMMISSIONER

KATARINA CARROLL - COMMISSIONER

Queensland Fire and Emergency Services (QFES) is a cutting edge emergency management organisation, encompassing a broad spectrum of assets and capabilities with a united focus on creating safer, more resilient communities and pioneering emergency services into the future.

QFES provides vital fire and emergency services to the communities of Queensland, and is undergoing change to ensure we are well positioned and well prepared for the future. There has never been a more exciting time to be involved in our organisation either as a staff member or a volunteer.

QFES is one organisation with many services, many capabilities and many partners. We deliver integrated and interoperable services that reflect the needs of our community. QFES is focused on enhancing community resilience by providing timely, high quality and effective emergency services to the people of Queensland.

QFES has a proud history of serving the people and communities of Queensland. The diverse expertise and skills of the Fire and Rescue Service (FRS) have been integral to protecting the people, property and prosperity of Queensland. The invaluable work of the Rural Fire Service (RFS) and State Emergency Service (SES), working with and in Queensland communities, continues to create a stronger, more resilient state. Our volunteer workforce is a crucial component in our ability to deliver on our purpose to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. The embedding of emergency management in all of our services is key to QFES and underpins all of the work we do.

We are an inclusive, diverse and safe organisation. We foster and support innovation and the development of capabilities in our workforce to serve today’s communities while also training the leaders of tomorrow to deliver future services.

As members of QFES, we maintain high standards of behaviour within the service and demonstrate these standards in the way we speak to, act towards and treat others, both within and outside the organisation. QFES encourages inclusion and diversity across the organisation. It is important that we all follow the Code of Conduct and are mindful of how we can work together to benefit the whole organisation. We also consider how we can best work with other agencies across Government for the benefit of our communities and our state.

I am honoured to be leading this inspiring organisation into the future and guiding its development as a leading fire and emergency service agency. The dedication shown by our staff and volunteers, as they put their lives and time on the line, day in and day out, is truly inspirational.

At QFES we maintain a focus on renewal and continuous improvement, ensuring that we deliver on our responsibilities and accountabilities and provide essential fire and emergency services to the people of Queensland.

Every QFES staff member and volunteer plays an important role in creating resilient communities and I know that QFES is an organisation of which you would be proud to be a part.

Who are our people and who are we looking for...

A message from Andrew Short – Assistant Commissioner

Our Organisation

Queensland Fire and Emergency Services (QFES) is the primary provider of fire and emergency services in Queensland.

QFES has about 36,000 Rural Fire Service volunteers, 5600 State Emergency Service volunteers, approximately 2200 permanent firefighters and more than 2000 auxiliary firefighters. There are also about 500 communication officers and 800 non-operational and administrative staff supporting frontline services throughout the state.

QFES also provides support to other volunteer services, including: Surf Life Saving Queensland (SLSQ); Volunteer Marine Rescue Association Queensland (VMRAQ); Australian Volunteer Coast Guard Association (AVCGA); and Royal Life Saving Society Queensland (RLSSQ).

QFES responds to:

  • Structural, landscape and vehicle fires
  • Road crash rescues
  • Swiftwater and water rescues
  • Storms and natural disasters
  • Building fire safety
  • Hazardous condition incidents
  • Land, marine, air and urban search and rescues
  • Crime scene, missing person and forensic searches
  • Animal disease outbreaks

QFES protects people, property and the environment through the delivery of response and recovery services, public safety awareness programs, and by partnering with the community to help build their preparedness.

Our Services

  • Fire and Rescue Service

    The QFES Fire and Rescue Service (FRS) is responsible for ensuring the capacity of operational staff to respond in emergent situations as legislated in the Fire and Emergency Services Act 1990. Traditionally the primary response has been to fire in the built environment, however this has evolved over time to meet the changing needs of the community to become a multi-hazard response. Fire and Rescue Services also encompasses focus on prevention and preparedness to avert emergency incidents as well as response and recovery. These activities include regional and community education, building fire safety, hazard identification and risk assessment and working with communities to plan and mitigate disasters.

  • Rural Fire Service

    RFS volunteers provide services in their local area, including:

    • Fighting landscape fires
    • Hazard prevention and mitigation advice (controlled burns etc.)
    • Issuing fire permits and Fire Warden activities
    • Community education and engagement
    • Disaster management response and recovery operations
  • State Emergency Service

    The Queensland State Emergency Service (SES) is a not-for-profit organisation that is supported through a partnership between the State Government, Local Governments of Queensland and the SES volunteers themselves.

    Both State and Local Governments work towards a common SES goal with and for the benefit of the community.

    The SES consists of thousands of unpaid volunteers from a variety of backgrounds and professions who respond to emergencies and disasters across the State, 24/7. These volunteers are supported by SES staff. Queensland Fire and Emergency Services provides the State Government coordination and support component, while Local Governments contribute through provision of facilities, management and maintenance of facilities and equipment and coordination of local operations and response.

    They are trained and equipped to help their communities across a range of functions, and their primary purpose is to assist the most vulnerable members of the community.

    The SES is designed to empower people to help themselves and others in their community in times of emergency and disaster. The basic concept is one of self-help and mutual assistance within each community.

    SES Volunteers provide assistance to communities with:

    • Storm damage
    • Land search
    • Road crash rescue
    • Vertical rescue
    • Specialist rescue
    • Flood boats
    • Traffic management
    • Agency support and incident management

The right fit

Find the role that fits you best with the role suitability quiz