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Contract Management

The Contract Management Unit is responsible for providing contractual and technical support to monitored alarm premises. This is done through:

The Alarm Management Agreement (AMA) is administered by the Contract Management Unit. The AMA is a contract between QFES and the registered premises owner of a protected premises that outlines the rights and responsibilities of both parties. If your premises is monitored by the QFES, the terms and conditions outlined in the AMA applies to you.  

In addition, the Contract Management Team work with Fire Communications and their support units to ensure best alarm management practices are implemented, managed and adhered to.

The Contract Management Team also work closely with the fire protection alarm industry providing solutions for alarm monitoring. Development in this area has seen alarm technicians accountable for their standard of work, the alarm industry and QFES taking a more proactive approach toward Community Safety, timely key lodgement and relevant turnout information, compliance and consistency to processes and Risk Management.

Schedule of Charges 01 July 2018 to 30 June 2019

ALARM MONITORING CHARGES

$

GST

TOTAL

ALARM MANAGEMENT CHARGE

Charged for each connection as of 1 July each year. Paid in advance.

$3,122.30

$312.20

$3,434.50

MULTIPLE ALARM CHARGE 

Charged for each additional connection at the same gazetted address. Paid in advance.

$2,443.45

$244.30

$2,687.75

SUB-PANEL CHARGE 

Charged for each sub-premise/sub-panel at the one premise. Paid in advance.

$814.35

$81.40

$895.75

MONTHLY ALARM MONITORING PRO-RATA CHARGES

*applicable to new connections and disconnections only

$

GST

TOTAL

MONTHLY ALARM MANAGEMENT CHARGE * 

Alarm connected mid-year will be charged at pro-rata rate from date of connection.

$259.95

$25.95

$285.90

MONTHLY MULTIPLE ALARM CHARGE * 

Multiple alarm connected mid-year will be charged at pro-rata rate from date of connection.

$203.40

$20.30

$223.70

MONTHLY SUB-PANEL CHARGE * 

Sub-premise/sub-panel connected mid-year will be charged at pro-rata rate from date of connection.

$67.65

$6.75

$74.40

CONNECTION, DISCONNECTION AND TRANSFER CHARGES

* These charges are non-refundable

$

GST

TOTAL

FIRE ALARM CONNECTION CHARGE * 

To be paid with an application for the connection of fire alarm system.

$367.15

$36.70

$403.85

FIRE ALARM DISCONNECTION CHARGE * 

To be paid with an application for the disconnection of a fire alarm system.

$367.15

$36.70

$403.85

FIRE ALARM TRANSFER CHARGE *

Paid when an alarm monitoring service is transferred from an existing premise owner/tenant to a new premise owner.

$367.15

$36.70

$403.85

FIRE ALARM CONSOLIDATION CHARGE * 

To be paid with an application to consolidate or alter alarm monitoring solution.

$367.15

$36.70

$403.85

UNWANTED ALARM RESPONSE CHARGES

*Unwanted Alarms are classed as an emergency response and are GST exempt.

$

GST

TOTAL

1st unwanted alarm response within any continuous 60 day period*

No Charge

$0.00

No Charge

2nd and subsequent unwanted alarm response(s) within any continuous 60 day period (or 1ST and subsequent unwanted alarm response to a fire alarm system monitored by a provider other than the QFES)

$1,297.95

per alarm

$0.00

$1,297.95

per alarm

PLEASE NOTE:

• The premises owner will be liable for outstanding invoices for monitoring, unwanted alarm activations and service call out charges.

• Monthly pro-rata charges are available only for new connecting or disconnecting customers. Monthly payment plans for the full annual charge can be negotiated separately. Please contact SAS for advice on this process.

• All outstanding invoices are required to be paid before disconnection of an alarm.

• The fire alarm disconnection charge incorporates one hour of time (including travel time) for QFES personnel to assess your application. Any time greater than one hour will be billed at quarterly-hour intervals.

• QFES interpretation of non-warranty includes: vandalism, malicious damage, lightning strikes, flooding and third party interference.

• QFES contractor service call out charges may include additional equipment, travel, meal and accommodation charges. For further details, please contact SAS.

​For further information, please contact:

Specialists in Alarm Services
Queensland Fire and Emergency Services

Phone: 1800 449 992
Fax: 07 3624 7901
Email: QFES.alarms@qfes.qld.gov.au


An ASE

What is an ASE?

The Alarm Signalling Equipment (ASE) is the device inside your fire panel which enables the monitoring of your buildings’ fire equipment by QFES. The ASE will send signals to the fire monitoring centre to advise of any changes in status of your fire equipment e.g. activations and panel faults. Fire Alarm Monitoring for premises may be prescribed under the Building Code of Australia. Premises which meet these criteria require direct brigade monitoring via the ASE device.

*This publication was produced prior to the current document.